🐾 10 years experience 🐾 Fully insured 🐾
🐾 10 years experience 🐾 Fully insured 🐾
By accepting an appointment with Over the Green Grooming you accept the below terms and conditions.
Appointments cancelled with less than 24 hours notice will be charged at 50% of the groom cost. This must be paid at or prior to the next appointment.
If you are going to be late to your appointment please let us know ASAP. We work to a tight schedule throughout the day. If you are more than 15 minutes late for your appointment we may not be able to groom your dog. The full scheduled grooming cost will be charged.
Payment for all grooming services must be received immediately after completion of agreed grooming.
We accept payment via cash and card.
Fleas
An additional £15 will be payable should fleas be found on your dog during its groom. This is to cover the costs of fumigating the salon to avoid cross contamination.
Any dogs with severe matting will be clipped short to reduce pain and discomfort. Over the Green Grooming will not be liable for any after-grooming effects of de-matting, clipping or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat: including but not limited to, skin redness, itchiness, or self-inflicted irritations from excessive external scratching or rubbing. Time and costs associated with de-matting are unpredictable. You agree to pay whatever fees are incurred as a result of de-matting. Whether a dog is considered matted is at the sole discretion of Over the Green Grooming.
If your dog has previously shown any signs of aggression towards a person or another animal you must inform us before the groom. We reserve the right to terminate any grooming if we feel your dog is too dangerous to groom safely. In these instances, the full groom price will still be payable.
You will be given a verbal time at drop off or receive a message giving around 20 minutes notice with the time to collect your dog. Should you arrive more than 10 minutes after the time given, a day care fee will apply and will be charged at £5 per 15 mins from the time given for collection.